Nov 10, 2009 - Uncategorized    Comments Off on Professional History

Professional History

Career Summary

A dependable individual with strong, proven negotiation, communication, analytical and business development skills. Able to work effectively with minimal supervision and with team members. Strategic thinker with experience covering all aspects of Dealership Management, Commercial and Retail Automotive Finance, Commercial and Retail Automotive Marketing, OEM customer and program development.

Strong computer skills including: Microsoft Access, Excel, Word, Powerpoint, Visual Basic, Outlook, Salesforce, Internet research and programming.

Professional Experience

Vital Insights Inc

Senior Sales Executive               September 2010 to Present


Responsible for the Sale and implementation of Vital Insights leading edge CSI resolution process in Automotive OEMs in the North American market.


–          Signing of joint mass-market/luxury German Automotive OEM to 3 year contract for CE and daily tracking for Sales and Service business

Visible Customer LLC

Canadian Sales Manager               May 2009 to June 2010



Responsible for the Canadian portfolio of Visible Customer dealership customers. Satisfaction and service use expansion, and growth of customer base. Marketing consultation and development for automotive dealers and dealer goups a major component of the position.


–          Initial negotiation of Automotive OEM pilot projects

–          Customer management resulting in the retention of  numerous accounts

–          Local marketing plan design

–          Ongoing additional new customer development

–          Input for ongoing service development

–          Sourcing of Canadian service providers for local service implementation

Brennan Automotive Group/

Lease Manager/General Manager                        April 2000 to May 2009



Responsible for the day-to-day management of two domestic dealership leasing companies. Manage the remarketing efforts of dealership personnel. Regular dealership management duties.


–          Sourcing, implementation and ongoing management of third party suppliers resulting in increased service sales and profit of more than 15% YTD.

–          Implemented dealership internet sites and managed development of independent sites for new and used vehicles

–          Increased dealership lease retention by over five times

–          Contributed in excess of $ 50M in increased profitability annually through leasing companies and Internet Management

–          Increased Service sales by over $ 118M per year with introduction and management of new loyalty system

–          Conception and implementation of customer segmented Internet sites

Bank of Nova Scotia

Director/Group Product Manager                           May 1998 to April 2000


Responsible for the marketing, product development, delivery and budget management of all Indirect Retail loan and lease product lines for the domestic bank. Total portfolio of over $3.8 billion including automotive, marine, RV, motorcycle loans and Scotiabank Dealer Value Lease program for automobiles.

Third party vendor management and manufacturer relationship management key responsibilities for product growth and increased opportunity capitalization.


–          Negotiated and implemented loan program for import automobile manufacturer generating in excess of $300 million in additional loans per annum

–          Successfully exceeded all growth and product profitability targets on a consistent basis

–          Managed selection, acquisition and implementation of Retail Loan Adjudication system for national automotive centres

–          Negotiated policy changes to continually improve product profitability

Bank of Nova Scotia

Senior Product Manager                                       Oct. 1993 to May 1998

Account Officer (commercial automotive)           Apr. 1991 to Oct. 1993

Credit Officer (commercial automotive)               Oct. 1990 to Apr. 1991

National Audit Officer (commercial automotive)  Sep. 1989 to Oct. 1990

Audit Officer (commercial automotive)                Aug. 1987 to Sep. 1989

Adjudication Officer (retail automotive)                Apr. 1987 to Aug. 1987

Teller                                                                      Dec. 1986 to Apr. 1998


University of Toronto

Canadian Marketing Management
Fundamentals of Accounting

Sheridan College

Dealership Accounting

Management I and II – Bank of Nova Scotia

Commercial Credit Workshops I & II – Bank of Nova Scotia

Other Interests

Hockey, Golf, Reading and Art

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